DEPARTMENT OF DATA SCIENCE AND ARTIFICIAL INTELLIGENCE

Information Technology Officer (Ref. 240524005-IE)

The Department of Data Science and Artificial Intelligence (DSAI) is a multi-disciplinary department to be established with effect from 1 July 2024 and temporarily hosted under the Faculty of Engineering with a plan to transfer to a new Faculty to be established later.  DSAI will be at the forefront of cutting-edge technology and innovation, driving forward the fields of Data Science (DS) and Artificial Intelligence (AI).

Duties

The appointee will be required to:

(a) provide day-to-day desktop and end-user IT support and troubleshooting services related to IT facilities and equipment, including IT software and hardware, computer networks, servers, Cloud server systems, audio-visual systems and websites;

(b) facilitate the procurement of IT facilities and equipment for the Unit;

(c) prepare annual budget for IT hardware and software for the Unit;

(d) carry out technical assistance and support to meetings, seminars, hybrid teaching and online examinations, and activities such as video conferencing and live video streaming;

(e) design and execute in-house IT solutions to enhance the Unit’s efficiency;

(f) formulate IT related guidelines and procedures for users;

(g) enhance user experience in teaching, learning and other administrative functions;

(h) maintain close communication and collaboration with internal units, particularly with the Information Technology Services Office, as well as liaise with external vendors in the development and/or implementation of IT related matters;

(i) keep an updated record of and the disposal of various IT-related inventory items;

(j) manage and supervise daily operations performed by IT team members;

(k) support in the operation of departmental health and safety issues; and

(l) perform any other duties as assigned by the Head of Unit or his/her delegates.

Qualifications

Applicants should:

(a) have a recognized degree in Computer Science, Information Technology or related discipline;

(b) have at least five years of relevant post-qualification experience, preferably in sizable academic institutions;

(c) have high proficiency in various operating systems, such as Linux, Windows, Windows Server, MacOS, iOS, Android, etc., with a good command of common desktop applications;

(d) have solid experience in supporting PC software and hardware, networking technologies, server administration and audio-visual equipment;

(e) have solid experience in Microsoft Office 360 and MS Office Application automation tools such as Power Automate, macros and VBA;

(f) have solid programming knowledge of and experience in ASP, PHP, Java, Python, JavaScript and SQL, and experience in development tools such as Python; 

(g) have basic knowledge of classroom audio-visual facilities that implemented with AVoIP architecture;

(h) have the ability to work independently, proactively and under pressure in providing consultation to staff and students on the use of the network, PCs and audio-visual related equipment;

(i) have a good command of both written and spoken English and Chinese, with fluency in Putonghua being an advantage;

(j) have good project management, analytical and problem-solving skills; 

(k) have good communication, presentation and interpersonal skills; and

(l) be a good team player.

Preference will be given to those who have knowledge of eLearning platforms and experience in supporting online teaching and learning in an educational environment.

Conditions of Service 

A highly competitive remuneration package will be offered.  Initial appointment will be on a fixed-term gratuity-bearing contract.  Re-engagement thereafter is subject to mutual agreement.

Application 

Please submit an application through PolyU’s career website (https://jobs.polyu.edu.hk/management).  Consideration of applications will commence on 7 June 2024 until the position is filled.  The University’s Personal Information Collection Statement for recruitment can be found at https://www.polyu.edu.hk/hro/careers/pics_for_recruitment/.

PolyU is an equal opportunity employer committed to diversity and inclusivity.  All qualified applicants will receive consideration for employment without regard to gender, ethnicity, nationality, family status or physical or mental disabilities.