Responsibilities

• Supervise team members of all sections in Front Office to maintain smooth operation
• Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction
• Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies
• Be attentive to hotel security and safety requirements at all time
• Maintain good liaison with different departments to ensure uninterrupted communication

Requirements

• Tertiary education in Hospitality Management or related disciplines
• Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)
• Able to work independently and attend shift duties including overnight
• Well-versed in spoken and written English and Chinese
• Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful.