About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. 

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. 
 

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population. 

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

Website: https://www.hktteleservices.com/

Your Role:

• Lead the RM team to create holistic customer experience and cultivate long-term relationships
• Coordinate the execution of marketing campaigns across the insurance products, such as face-to-face sales and roadshows
• Give recommendations on service and operations procedures improvement, and assist in smoothing the implementation of new policy
• Consolidate and analyze raw data to prepare statistical reports
• Set team target, monitor call and review call record for quality assurances & resources planning
• Manage and handle the service to sales channel
• Handle and lead the written team, such as presenting clients’ products online through various digital channels, including websites, mobile apps, email, live chat, O2O etc.

Requirements:

• Higher Diploma or above with at least 6 years’ experience in insurance relationship management / customer service
• Passed IIQE Paper I, II & III 
• Good command of written and spoken English and Cantonese
• Proficient in MS Office Applications and Chinese Word Processing
• Candidates with more experience will be considered as Senior Customer Service Manager

We Offer:

• 16 days’ paid annual leave
• Comprehensive medical and dental coverage
• Attractive incentive bonus
• Structured training programme
• Staff discount