Generali is one of the largest global insurance and asset management providers. Established in 1831, it is present in 50 countries in the world, with a total premium income of € 75.8 billion in 2021. With more than 82,000 employees serving 68 million customers, the Group has a leading position in Europe and a growing presence in Asia and Latin America. Generali’s ambition is to be the Lifetime Partner to its customers, offering innovative and personalized solutions thanks to an unmatched distribution network.

At Generali, diversity and inclusion are a critical part of our cultural transformation. We are committed to promoting a culture of inclusion that celebrates people's singularity and diversity with particular attention to disabilities, culture, and gender. Leveraging diversity to create long-term value: this is Generali. It is our differences that make the difference!

Being a member of the Customer Service (CS) team to provide high quality of services to our customers (Employee Benefits). The position acts as a contributor under CS team meeting the preset Key Performance Indicators (KPIs). Key partners include other operation teams under Non-Life Operations, IT and Compliance to ensure the smoothness of service functions and support the strategic objectives of Hong Kong operation.

Key Responsibilities:

• Providing professional advice and outstanding customer services and support the Management to achieve the company objectives
• Engage in cross team support as assigned by the manager
• Ensure the meeting of preset personal KPIs for individual and the team.
• Cooperate with different operation teams to provide excellent services to our customers
• Proactively collect feedback from customers and team members to identify the area of improvement on our operations
• Support the Assistant Manager / Senior Manager on handling assigned ad-hoc projects from time to time
• Ensure the transactions are properly performed and adhere to all regulatory requirements and company’s guidelines

Key Requirements:

• University Degree
• 4-5 years solid experience in customer services preferably in employee benefit business
• Industry knowledge and strengths in employee benefit operation, systems and organizations.
• Experience of complaint handling in employee benefit business will be an advantage
• Candidate with lesser experience will be considered as Customer Service Officer
• Excellent telephone manner with good interpersonal skills 
• Good communication skills in English and Chinese, both written and spoken
• Customer-Driven, People-Centric and Team-Focused
• Self-motivated and able to work independently.

We offer 5-day work, good career prospects and attractive remuneration package to the right candidates. Interested parties please send full resume with current & expected salary.

Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed after two years