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Senior Officer, Customer Services (Hotline)

Tahoe Life Insurance Company Limited

  • Company Industries:Others

Job Information

  • Post Date:2024-05-21
  • Location:Tai Koo
  • Employment Type:Full time
  • Others:Customer Services
    Call Centre
    Hotline
  • Job Function:Supervisors  Team  Leaders  

Job Description

Job Purpose:

  • Assist and support Customer Service Hotline team to deliver excellent service to our Internal and external customers
  • Answering various types of enquiries via hotline on policy information, policy change and claims submission, etc.
  • Provide support to Customer Service Centre for walk-in clients, cashier, supporting correspondent team when necessary

 Main Responsibilities:

  • Handle customer / salesperson enquiries from different Hotlines in professional manner to achieve service excellence
  • Follow guidelines to protect customers’ privacy by verifying callers’ personal information
  • Arrange follow-up calls to customer / salesperson when necessary or assigned by supervisor
  • Maintain and improves quality results by adhering to standards and guidelines
  • Update job knowledge by studying new product description and other materials
  • Manage and resolve customer complaints
  • Document all call information in the Customer Service Logging System
  • To support service counter, cashier, supporting correspondent team when necessary
  • Perform ad-hoc task as required

 

Incumbent Requirements:

  • F.7 or above and passed in IIQE 1,3,5 with at least 2 years relevant working experience
  • Good spoken and writing in both English and Chinese (Mandarin and Cantonese)
  • Careful mindset, patient, pleasant, good telephone manner and interpersonal skills
  • Customer-oriented with passion and caring attitude
  • Hands on PC skills including Chinese word processing
  • Experience in working in Customer Services of life insurance company is an advantage
  • Able to work on weekend
  • Candidate with less experience will be considered as Officer

(All personal data collected will only be used for recruitment purposes. Please visit https://www.tahoelife.com.hk/tl/en/privacy_policy/index.html for details of the “Privacy Policy Statement” of Tahoe Life.)

Company Info

Tahoe Life Insurance Company Limited

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