Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Hong Kong is hiring a Welcome Desk Shift Leader (Front Desk Supervisor).

Job Descriptions

• Responsible for providing a welcoming, efficient check-in & check-out for each guest.
• Recognise our return, long stay and WHO guests and provide them with a warm W welcome.
• Provide support to the Welcome Desk Agents and provide training when needed. Act
• Assign room according to guest request and preferences whenever possible to create WOW experiences for guests.
• Review, track and accommodate requests for room changes when possible and communicate status to appropriate staff.

Job Requirements

Experience - 2 year of work experience in related positions
Education - Bachelor degree in hospitality or relevant discipline
Language skills - Fluent in Cantonese, English and Mandarin
Technical/ functional competencies - Proficiency in Opera & POS system is a plus
W Personality - Passionate, Playful, Audacious and Polished
W Look - Appear confident and well-groomed
You + You = W - Collaborate, embrace differences
Whatever/Whenever - Create the WOW experience as long as it's legal and moral
Get It Done… Make it Happen - Get things done along the way of your adventure with us

We offer promising career opportunities and excellent remuneration packages. Interested parties may apply by sending your full resume to our Director of Human Resources, W Hong Kong, 1 Austin Road West, Kowloon Station, Kowloon, Hong Kong or fax to 3717 2756 or click Apply Now.

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.