Responsibilities

• To deliver excellent service based on customer service protocol and ensure customer satisfaction via telephone calls, WhatsApp and/or in-person
• Cooperate with other teams to ensure timely resolution of customer requests and problems for ticketing enquiries
• Provide general administrative and clerical support
• To perform ad-hoc duties as assigned by manager

Qualifications

• Diploma or above in Business Administration or other related fields is preferred
• Minimum 2 years’ experience in customer services, ticketing or other related industry is preferred
• Good command of both written and spoken English and Chinese, Mandarin would be advantageous
• Good customer relations and problem-solving skills
• Polite and independent
• Able to multi-task
• Good communication and organising skills
• Able to work under pressure
• Shift duty is required

We offer an attractive remuneration package and excellent career prospects to the right candidate. Please send full resume including the current & expected salary and the contact information by clicking "Apply Now"

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