Responsibilities

• Takes responsibility in managing event operations regarding the ticketing matters for the routine events
• Take responsibility in writing posts and monitoring the social media platforms such as facebook and IG of the company
• Acts as key point of contact for the assigned event organisers and venue partners
• Assists in liaising with event organisers and venues partners regarding all ticketing matters ensures satisfaction with sufficient and clear information provided at all time
• Builds events into the ticketing system and arranges the public on-sale day with the event organisers, venue partners and authorised agents
• Assists in creating and distributing ticket sales reports to the concerned parties
• Assists in preparing the roll out of events’ e-Newsletter or e-Flyer for the database members
• Uploads and updates the events’ information on Hong Kong Ticketing website and social media
• Handles all customers’ complaints tactfully and in polite manner to maintain a professional and amicable image
• Makes daily decisions based on the highest ethical standard
• Performs other tasks as assigned by the direct supervisor or above

Requirements

• Diploma or above in entertainment management or other related fields is preferred
• Minimum 2 years’ experience in customer services, ticketing or other related industry is preferred
• Good command of both written and spoken English and Chinese, Mandarin would be advantageous
• Good customer relations and problem-solving skills
• Polite and independent
• Able to multi-task
• Good communication and organising skills
• Able to work under pressure
• Shift duty is required

We offer an attractive remuneration package and excellent career prospects to the right candidate. Please send full resume including the current & expected salary and the contact information by clicking "Apply Now"

(The personal data provided will be used for recruitment purpose only. All data of unsuccessful applications will be destroyed.)