Are you passionate about delivering exceptional customer service and creating brand engagement?

We're looking for enthusiastic individuals to be our Brand Ambassadors and elevate the customer experience across various touchpoints. If you're ready to engage with customers, solve their requests, and continuously improve their journey, this is the perfect role for you!

A Day in The Life

• Solve customer requests from any touchpoint, taking ownership and making decisions that align with our quality standards and procedures.
• Engage with customers in a personalized and efficient manner, building rapport and provide relevant solutions.
• Understand the business context and when to escalate issues to ensure a positive outcome for both Nespresso and the customer.
• Drive continuous improvement by identifying areas for enhancement in processes, tools, organization, and services.
• Proactively anticipate and address future customer issues by analyzing their profiles and habits.
• Identify opportunities for sales and brand promotion, suggest new products and encouraging upselling or cross-selling.
• Propose new and efficient ways of working, raising the bar for customer journey and lifecycle.

To succeed in this role, you’ll need:    

• At least 1 year of experience in a similar customer service / sales environment.
• Excellent communication skills, fluency in both English and Chinese.
• Proactive, a keen eye for details with a positive can-do attitude.
• The drive to take ownership of your own development, actively seeking out opportunities to learn and grow.

If you're ready to be part of a dynamic team, continuously improve the customer experience, and shape our brand identity, apply now! Join us in creating unforgettable moments for our customers and spreading the joy of Nespresso to coffee lovers everywhere.

We, at all levels, are strongly committed to the Company, its development and its culture. We practice what we preach and give great importance to training and development of people. We

offer excellent career development opportunities, attractive remuneration package, comprehensive fringe benefits and wellness programs to the right candidates. 

We are an equal opportunity employer and committed to workforce diversity with opportunity for continuous development and growth to all employees.

Please apply in full resume (in Microsoft Word or PDF format) with your employment history, present and expected salary via "Quick Apply". (All information will be treated in strict confidence and will be used exclusively for recruitment related purpose only. Information of unsuccessful applicants will be destroyed upon completion of the recruitment process.)