Responsibilities: 

• Handle customer enquiries and feedback / complaints through inbound & outbound calls & emails
• Seek for possible solutions to solve customer complaints to build good customer relations; and prepare monthly reports
• Deliver excellent customer services through proactive, caring and efficient telephone service
• Manage customer communications in a friendly, professional & courteous manner
• Verify and proceed customer data to support CRM projects, such as loyalty programs, seasonal rewards and customer satisfaction surveys, etc.
• Any other Customer Care tasks assigned by Manager

Requirements:

• Certificate Holder
• Minimum 1 year solid Customer Service experience, preferable in Call Centre and/or Customer Services
• Excellent telephone manner with good listening, problem-solving and reporting skills
• Self-motivated, reliable and being able to work independently 
• Good command of both written and spoken English and Cantonese
• Familiar with MS Office and Work Processing (English & Chinese)

*Candidates with more experience can be considered as Senior Customer Service Officer

Interested parties, please send your application with detailed resume stating expected salary and date of availability by clicking "APPLY NOW'.

All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.