About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades. 

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support. 
 

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population. 

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

Website: https://www.hktteleservices.com/

Your role:

• To be responsible for providing service management and support to company’s key commercial customers
• To work with different functional teams on existing project expansion and new business development
• To identify new sales leads and potential new markets for business expansion.  Act as a focal escalation contact point to customers on all commercial issues.
• To establish and maintain a close working relationship with internal functional areas and external parties such as service partners related to local and international services/products, service provisioning, billing management, complaint resolution, operations reports, and crisis management.
• To monitor the Service Level Agreement (SLA), manage and deliver the projects within agreed schedule and quality.
• To analyze current marketplace trends and competitors' activity.  Developing growth strategies and plans which focus on financial gain and customer satisfaction.

To succeed in this role:

• Bachelor degree in Business Administration or related disciplines with at least 8 years’ working experience
• Solid experience in business development, client servicing and account management
• Customer-focused, result-driven and the ability to achieve business targets
• Strong communication and interpersonal skills
• Good skill in PPT and commercial service proposal writing 
• Proficiency in spoken and written in both Chinese and English
• Candidate with more experience would be considered as Senior Business Development Manager