Your role
 

• Provide professional concierge & customer services to clients via phone calls/ email
• Handle customer enquiries or complaints globally, offer one-stop resolution and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events, etc
• Grasp any opportunities to sell or retain customers via Hotline/ Email/ Social Media
• Manage communication with customers in a friendly, professional & courteous manner
• Resolve customer complaints, establish relationships with customers, learning their preferences
• Assist on ad hoc job
• Flexible working hour. Shift duty within 08:00 - 20:00 / 15:00 - 00:00 / 18:00 - 03:00 /  20:30 – 06:00 (48 working hours per week. Actual shift time is subject to operation needs.) Shift allowance will be provided.

 To succeed in this role

• Holder of HKCEE / HKDSE or above
• Effective communication in written & verbal English & Chinese
• Strong business sense with good customer service and problem solving skills
• Knowledge on mobile products and services and common PC software applications is an advantage
• Keen interest in lifestyle living & enjoy helping people
• Customer-oriented, good telephone manner & problem solving skill
• Proficient in MS Excel, Word, PowerPoint and Chinese word processing

Contacts for Enquiries

• Recruitment WhatsApp: 5438 4792
   
• Hotline: 2888 2485 / 3922 6540

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending Email to career-cso@ pccw.com or WhatsApp 5438 4792 for enquiries.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.