Technical Service Supervisor (Deskside & Helpdesk, 5 days work, Sunny Bay)
Automated Systems (HK) Ltd
- Company Industries:Others
Job Information
- Post Date:2024-05-29
- Location:Tung Chung
- Employment Type:Full time
- Others:Supervise the team and provide the deskside & help desk support
Attractive benefit with dynamic environment
5 days wor - Job Function:Help Desk IT Support
Job Description
Responsibilities:
- Provide IT deskside and helpdesk support to customer through various channels
- Lead a team to deliver IT support service to customer
- Perform operation support including data backup, data center management, IT facilities administration, installation and configuration of network, server, desktop PC, printer and peripherals
- Maintain hardware and software inventory, prepare inventory reports as required
- Assign work tasks to team members for follow up
- Provide service report and update service performance to management regularly
- Handle ad-hoc assignments / projects as required
Requirements:
- Higher Diploma or above in computer science or related disciplines
- 3 years IT helpdesk / deskside support experience with at least 1 year in senior or supervisor role
- Professional certificate(s) holder is preferable such as ITIL / MCITP / MCSE / CCNA / CCNP
- Hands-on experience in PC support operation, TCP/IP and server infrastructure are essential
- Mature, positive thinking and active person are desired
- Good communication skill in both English and Cantonese
- Immediate available is preferred
Working Location:
- Sunny Bay (Disneyland)
Working Hour
- 9 am – 6pm, Monday - Friday
Company Info
Automated Systems (HK) Ltd
Contact
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