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Technical Service Supervisor (Deskside & Helpdesk, 5 days work, Sunny Bay)

Automated Systems (HK) Ltd

  • Company Industries:Others

Job Information

  • Post Date:2024-05-29
  • Location:Tung Chung
  • Employment Type:Full time
  • Others:Supervise the team and provide the deskside & help desk support
    Attractive benefit with dynamic environment
    5 days wor
  • Job Function:Help  Desk  IT  Support  

Job Description

Responsibilities:

  • Provide IT deskside and helpdesk support to customer through various channels
  • Lead a team to deliver IT support service to customer
  • Perform operation support including data backup, data center management, IT facilities administration, installation and configuration of network, server, desktop PC, printer and peripherals
  • Maintain hardware and software inventory, prepare inventory reports as required
  • Assign work tasks to team members for follow up
  • Provide service report and update service performance to management regularly
  • Handle ad-hoc assignments / projects as required

Requirements:

  • Higher Diploma or above in computer science or related disciplines
  •  3 years IT helpdesk / deskside support experience with at least 1 year in senior or supervisor role
  • Professional certificate(s) holder is preferable such as ITIL / MCITP / MCSE / CCNA / CCNP
  • Hands-on experience in PC support operation, TCP/IP and server infrastructure are essential
  • Mature, positive thinking and active person are desired
  • Good communication skill in both English and Cantonese
  • Immediate available is preferred

 

Working Location:

  • Sunny Bay (Disneyland)

 

Working Hour

  • 9 am – 6pm, Monday - Friday

Company Info

Automated Systems (HK) Ltd

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