Software Analyst - Application Support
APJ Software (Hong Kong) Company Limited
- Company Industries:Others
Job Information
- Post Date:2024-05-28
- Location:Kowloon Bay
- Salary:$30,000 – $34,999 per month
- Employment Type:Full time
- Others:Exp. on Application Maintenance & Support
Microsoft .Net / Azure / SQL Server / OutSystems
PHP / Java / HTML5 / Power - Job Function:Engineering Software
Job Description
Responsibilities:
- Provide ongoing support and maintenance for mission-critical and assigned application systems.
- Investigate and resolve application problems, handling ad-hoc service requests.
- Participate in application upgrades from testing to production rollout.
- Respond to technical problems and follow up on customer issues.
- Provide Helpdesk support by addressing requests from the ServiceNow/Remedy ticketing system and user inquiries, logging, and tracking incidents, and resolving issues.
- Adhere to customer's processes and requirements for application support.
- Prepare regular service reports and system documentation.
- Diagnose and resolve technical issues related to hardware, applications, networking, and cloud.
- Collaborate with internal and external auditors as required by the client.
Requirements:
- Degree or above in Information Technology or related disciplines.
- Minimum of 3-5 years of relevant application analysis experience.
- Demonstrated ability to learn, understand, and apply new technologies.
- Experience in Microsoft SQL, Azure, and .Net programming languages preferred.
- Strong proficiency in Windows Server administration.
- Familiarity with ITIL (Information Technology Infrastructure Library) processes is a plus.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work independently and proactively in a flexible and dynamic environment.
- Strong analytical, problem-solving, and communication skills.
- Proficiency in both written and spoken English, Cantonese. Fluent spoken Mandarin Chinese is a plus.
We are offering:
- 5-day work
- Attractive package
- Year – end bonus
- Medical insurance
- Festival gifts
- Excellent project exposure and career development opportunities
If you are interested in sizable project and want to start a new challenging job into public institution industry, please feel free to apply with your full resume, present/expected salary, and availability by click on the 'Apply Now' button.
Company Info
APJ Software (Hong Kong) Company Limited
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