Job duties

(* denotes an “essential function”)

■   *Utilize appropriate logs and/or tracking software for all administrative support work

■   *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle

■   *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing documents for communications/memos/presentations, data entry for expenses/time/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high volume mail support

■   *Use established procedures, standards and formats to complete administrative requests to client satisfaction

■   *Communicate with team members, lead, supervisor or client on job or deadline concerns

■   *Meet contracted deadlines for service delivery to our clients

■   *Troubleshoot basic software or hardware problems

■   Help to foster a proactive environment of continuous service enhancement and relationship building with the client

■   Perform quality assurance on work of others, as requested

■   Adhere to Williams Lea policies, in addition to client policies

■   Use equipment and supplies in a cost efficient manner