At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on. 

About the Role

Providing professional, and high-quality operation services to Agency, Brokerage and Bancassurance, acts as connector between Sales Channels and Operation Department in providing technical expertise to unlock Operation issues

Responsibilities:

Business Partners Support

• Providing professional, and high-quality operation services to Agency, Brokerage and Bancassurance, acting as connector between agency and Operation Department
• Building long lasting and cooperative partnership relationship with agency through communication and cooperation
• Committed to provide instant feedback and solution to District Directors within same day, unlock Operation’s issue with fair and flexible approaches
• Engaging in personalized training program to individual districts to cope with company strategies, digitalization journey and uplifting the service on all functions
• Analysing on the enquiry pattern through Business Partner service, aimed tackle the challenge facing and close the service gaps within channels, boost up STP rates, reduce pending ratio and improve Operation Efficiency
• Support MCV centre to provide instant service.

Initiatives Support or Routine/Non Routine Tasks Support

• Underwrites large amounts and complicated new business application within agreed turnaround time to ensure the underwriting decision complied with company’s rules and guidelines
• Support NB related initiatives to regulatory requirement update and control, enhance the system automation, and develops sufficient validation rules in order to improve the STP rates and operation efficiency on underwriting and minimize the manual works
• Handles the daily operation of Underwriting routine duties and ensure turnaround time were met with the agreed standard

Requirements:

• University / College graduate plus 6-8 years experience with at least 3 years in supervisory level OR
• Form 5 graduate plus 8-10 years related experience with at least 5 years in supervisory level
• Underwriting knowledge in a life insurance company
• Problem solving and communication skills to effectively underwriting risks to underwriters and other touch points
• Good leadership and team building skills

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.