OneDegree is a new generation of InsurTech that reimagining the industry with design and digital innovation. We are currently offering Pet, Fire, Critical Illness and Home Insurance and are expected to provide wider coverage to the general public in the coming year. 

Want to join us and make a change? We are looking for a Customer Service Associate under Customer Care who acts as a brand ambassador by assisting and resolving customer inquiries on a variety of communication channels. This role will be responsible for capturing customer's expectations, preferences, and aversions while finding helpful solutions and delivering exceptional, professional service in every interaction.

If you are customer-centric and solution-oriented, come and join our team!  

*** No selling or cold / warm calls are required 


What you will be doing: 

• Communicate with customers through various channels including social media, email, live chat and phone calls 
  
• Actively listen to customers and maintaining a friendly, positive, professional attitude 
  
• Resolve difficult situations with creativity, tact, and diplomacy 
  
• Provide information for customers to resolve their problems 
  
• Set up processes for assembling customers feedback and liaise with key internal partners to improve company’s products 
  
• Help with writing educational content and FAQ sections  
  
• Provide cross-team supports for example Claims, Policy Admin, Account Management and Product Development  
  
• All other duties or projects as assigned