The successful candidate will be joining our Claims-Motor Team in Hong Kong office and to assist the Team Manager in motor claims handling (bodily injury, own damage, property damage), including managing and reviewing reserves, improving customer experience and cost management.  

Main Responsibilities:

• Advise policyholders and claimants on policy and claims related matters.
• Negotiate and settle claims accurately and timely.
• Ensure each claim is assessed correctly in accordance to policy coverage and within the authority limit given and with adequate reserve set.
• Ensure all correspondences and enquiries, including complaints, are managed, and responded to in a timely manner with excellence claim service.
• Proactively manage all claims in the most effective manner.
• Review outstanding claim files.
• Perform other duties as and when required.   

Main Requirements:

• Diploma/degree holder or above
• Minimum 2 years of relevant experience in handling motor claims 
• Prior experience handling bodily injury claims would be ideal 
• Insurance professional qualification(s) preferred but not a must
• Fluent spoken and written Cantonese, Mandarin and English 

About Liberty Insurance in Hong Kong

Liberty International Insurance Limited in Hong Kong is a 100% owned subsidiary of the Liberty Mutual Insurance Group. We first started as OTB Assurance Ltd in 1973. In November 1999, Liberty Mutual Insurance Group acquired 70% shares of the company and was renamed as "Liberty International Insurance Limited". Liberty Mutual Insurance Group took over the remaining 30% shares three years later.

Today, we offer a wide range of insurance products and services for individuals and corporations, including private motor, individual and group Life and Medical, office and shop packages, etc. We are one of the leading Insurance providers in Hong Kong. The Company distributes Medical, Property and Casualty insurance and services through professional and registered agents and brokers.
 

Liberty Mutual Insurance Group

Headquartered in Boston, Liberty Mutual Insurance Group is a diversified global insurer and the sixth largest global property and casualty insurer based on 2020 gross written premium. We rank 86th on the Fortune 100 list of largest corporations in the U.S based on 2022 revenue. As of 31 Dec 2022, we had $50 billion in annual consolidated revenue. We employ 50,000 people in 29 countries and economies around the world.