Key Responsibilities:

• Provide recommendation or solution to clients with professional customer services 
• Proactively collect feedback from customers and team to identify the improvement on daily operation flow 
• Cooperate with operation department to provide excellent services
• Ensure the transactions are properly performed and adhere to all regulatory requirements and company’s regulation 

Key Requirements:

• University Degree
• 3-6 years solid experience in customer services in Life operation or Employee benefit 
• Experience of complaint handling in employee benefit business will be an advantage
• Excellent telephone manner with good interpersonal skills 
• Good communication skills in English and Chinese, both written and spoken