Customer Service Advisor, Network Operations
Blue Care Medical Services Ltd
- Company Industries:Others
Job Information
- Post Date:2024-05-29
- Location:Wan Chai
- Employment Type:Full time
- Others:Hotline Operations
Medical vouchers data entry (out-patient claims)
Filing and administration work - Job Function:Customer Service Call Centre
Job Description
FIND YOUR 'BETTER' AT Blue Care
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaintsResponsibilities:Handle hotline services;
Medical vouchers data entry (out-patient claims), basic pre-approval task and billing related issue;
Filing and administration work;
Participate on ad hoc projects;
As assigned by supervisor / Line Manager
Requirements:
Cheerful & willing to work as a team
Hands on PC knowledge with good numeric sense
Friendly and helpful telephone manner with excellent communication skills, self-initiative
Shift duties required including non-offices hours, weekend and public holidays
Experience in customer service is an advantage
Others:
You are required to obtain the relevant license(s) if your job involves regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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