About us

[THALIA ADVERTISING AGENCY (TAA) LIMITED] is a dynamic, customer-focused company committed to delivering exceptional products and services. We are currently looking for a dedicated and enthusiastic Customer Service Officer/Administrator to join our team and ensure our customers receive the highest level of service.

Qualifications & experience

• Bachelor's degree in Business, Communications or related field preferred.
• 1-3 years of customer service or related experience.
• excellent communication and interpersonal skills.
• Ability to effectively multi-task and prioritise.
• ability to work independently and as part of a team.

Tasks & responsibilities

• Handle customer enquiries via phone, email and chat tools in a professional and timely manner.
• Efficiently resolve customer complaints and issues to ensure customer satisfaction.
• maintain and update customer records in database.
• provide accurate information about products and services.
• co-operate with other departments to ensure smooth service delivery.
• identifies and escalates priority issues to appropriate channels.

Benefits

• Competitive compensation and benefits package.
• Career growth and development opportunities.
• comprehensive training programmes.
• a supportive and collaborative work environment.
• flexible working hours and a customer-focused management approach.