JOB DESCRIPTION

• Oversee and direct Food and Beverage, Rooms Division, Engineering, IT, Guest Safety departments. 
• Participate in directing and supervising Accounting, Sales and Marketing, and Human Resources departments 
• Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.
• Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “Ultra Luxury" status. 
• As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives. 
• Interface with corporate officers in the execution of corporate goals. 
• Establish annual objectives for Executives and Department Heads reporting to him or her. 
• Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action. 
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate. 
• Serve as Manager On Duty. 
• Interact in courteous and professional manner with all guests, associates and community members.
• Respond in courteous, professional and rapid manner in order to resolve all guest and associates difficulties. 

JOB REQUIREMENTS

• Minimum 10 years’ relevant working experience in a sizeable luxury hotel with at least 3 years in similar capacity
• Excellent written and verbal English is a must, additional language will be an advantage
• Proven ability to effectively interact with people of diverse backgrounds
• Highly organized and professional with exceptional customer service and presentation skills