Job Description

• Provide services to customers and sales channel personnel at remote Customer Centres
• Handle front-line counter/hotline enquiries and prepare replies to letters, emails, faxes, quotations, and document retrieval
• Handle escalated cases, including complaints or special requests from team members
• Support Life Operation Project, including LA and Claims Instant Cheque Services
• Collect customer feedback and suggest ways to improve overall satisfaction
• Draft procedures and processes to improve existing operating practices
• Express concerns and suggestions regarding employee satisfaction
• Timely and correct follow-up on customer enquiries

Requirements

• Experience of customer service experience in financial institutions, preferably in the insurance sector
• IIQE papers 1, 2, 3 & 5 is an advantage.
• Excellent customer service and telephone manners
• Good language and communication skills
• Good administrative skills, especially in business writing
• Proficient in Cantonese, English, and Mandarin
• Immediate availability is highly preferred