Responsibilities:

• Manage customer calls and deliver quality Phone Banking services to Prestige & Preferred banking customers efficiently and effectively.
• Handle customer opinion/ feedback and resolve customer issues at a timely manner to avoid unnecessary complaints.
• Explore cross selling opportunities through services in a pro-active manner.
  Act as a helper for new joiners to familiarize with the Bank’s operations and products.
• Keep abreast of the banking products and exchange knowledge and experience with colleagues to improve services quality.
• Work closely with internal counterparts to ensure all activities are in compliance with the requirement of the Bank and regulatory authorities.
• Provide support to other inbound teams when necessary.

Requirements:

•          Diploma or Degree Holder; or a pass in HKCEE including Math’s plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered.
• Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must.
• Minimum 1 year of retail banking / phone banking experience; with exposure to call center operations & knowledge of life insurance products are an advantage.
• Shift duty is required on weekends and public holidays.

*Interested parties, please click on below button “Apply Now”. For a confidential discussion, please contact Kristy Li at +852 2544 5598/ +852 6767 5648