Work Location: DHL Central Asia Hub 

(A shuttle bus service is available for transportation between Tung Chung MTR station and office)

Responsibilities:

As a Network Control Group Agent (Quality Control Centre) at DHL Central Asia Hub, you will report directly to the Network Control Group Supervisor. Your key responsibilities will include:

• Collaborating with other DHL Hubs and Gateways to monitor real-time network and commercial flights, ensuring timely performance and coordination with Airlines and Ground Handling Agents. You will also support the implementation of contingency measures when necessary.
• Following established standards and protocols for pre-alerts, emails, and shipment monitoring tools within the DHL network.
• Liaising with local country Customer Services to trace and investigate service performance issues within the network.

This role demands strong communication skills, exceptional attention to detail, and the ability to work effectively in a quality control environment. By joining our team, you will contribute to maintaining high standards of operational performance and ensuring customer satisfaction within the Central Asia Hub.

Requirements: 

• Possession of a post-secondary education, with a diploma or equivalent
• A minimum of 3 years of relevant experience, preferably in airport, airlines, express, international transportation, or freight forwarding
• Excellent command of both spoken and written English and Cantonese, with proficiency in Putonghua being preferred
• Strong telephone etiquette and exceptional customer service skills
• Proficiency in MS Word, Excel, and PowerPoint, with good English and Chinese typing skills
• Availability and willingness to work on 24-hour shift schedules, which may include overnight and weekend shifts
• Candidates with a university degree in Logistics or Supply Chain Management, even with less working experience will also be considered

Application: 

To apply for this position, please click on the "Quick Apply" button to submit your application, including your expected salary through our online platform.

If you have any inquiries, please feel free to contact our HR Recruitment Hotline at 6468 3671 via WhatsApp.

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment,  application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing.