Responsibilities:

• Support the handling of customer enquiries via phone, email and social media in a professional manner
• Implement the customer experience initiatives and tools to monitor the customer satisfaction from multi-channels
• Handle complaint cases and internal communications to resolve the issues raised by customers and able to provide suggestions to improve
• Report findings from customer surveys and work with retail sites to ensure rectification plan in place to improve customer satisfaction
• Work on regular business reports for useful business insights
• Assist in any ad-hoc project when necessary by Manager

Requirements:

• Bachelor degree or above in Sales & Marketing, Hotel, Catering & Tourism, or any related disciplines
• Minimum 2 years’ relevant work experience
• Good problem solving skill with strong sense of customer focus
• Excellent command of spoken and written English and Cantonese, good command of Mandarin is a plus
• Ability to multi-task, work independently and follow-through initiatives
• Proficient in MS Word, Excel and PowerPoint
• Candidate with less experience may be considered as Officer