Who We Are:

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget!

Since launching in 2017, we’ve become the location-based VR industry leader.  As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively.  If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment.

Reporting to our Head of Administration, this role will be responsible for all internal IT support for the Sandbox VR Corporate teams

What You'll Do:

• Tier 1 Helpdesk: Provide in-office systems troubleshooting for Hong Kong team, and build guides that solve for FAQs for the future.
• Security: Ensure security of local devices both from theft and network intrusions using our internal software and anti-virus.
• Hardware: Ensure hardware for HK office is ordered, properly configured, and assigned to the team members.
• Inventory Management: Maintain accurate counts of all important equipment in our HK office, ensuring nothing is lost.
• Software Management: Manage the company's 3rd party software, ensuring correct configurations, user access, and competitive pricing.
• Meeting Room Support: Ensure all meeting room technology and software are appropriately maintained, including video and audio.
• Office Physical Security: Manage HK office security systems, office keycard systems, and printer security.
• Project Management: As the organization scales, this role will participate in projects to further develop the Sandbox internal IT infrastructure.

What We Are Looking For:

• Egoless: We are here to help the business be successful. We want to make sure people feel supported, and that people can come to you with problems without judgment. Everyone should be able to interact with their equipment without challenges.
• Underdog Mindset: You're resourceful and don't wait for others to jump into action.
• Winning Collectively: This role exists to support our teams. ensure our team members are functioning well. You will build positive relationships as you fix common problems.
• Critical Thinking Skills: We love people who are good at basic troubleshooting, which will solve most issues as they occur.
• Strong Prioritization: It will be important to identify what is most important to focus on, and to prioritize well.
• Excellent Communication Skills: Strong verbal and written communication skills in both English and Chinese is a plus. English is required for daily communication with our global team members.
• In-Office: This role will be in our HK office five days a week.