Company Background

Established in January 2020, the Travel Industry Authority (TIA) is a statutory regulatory body established under the Travel Industry Ordinance (Cap. 634) (Ordinance). It is primarily responsible for the licensing and regulation of TA, TG and TE. TIA is also responsible for promoting the integrity, competence and professionalism of the travel industry practitioners and regulating shops that inbound tour groups are arranged to patronise. In addition, it is responsible for managing the Travel Industry Compensation Fund which provides protection for outbound travellers purchasing outbound packages.

Members of TIA are appointed by the Chief Executive in accordance with the Ordinance. TIA is to consist of the Chairman, the Vice-chairman (the Commissioner for Tourism) and not more than 28 ordinary members from various sectors of Hong Kong.

With the implementation of the new regulatory regime under the Ordinance, TIA takes over the regulatory and licensing functions from the Travel Industry Council of Hong Kong and former Travel Agents Registry.

Key Responsibilities:

Reporting to Assistant Manager (Finance) or above, the incumbent will assume the following duties:

1. Handle enquiries including calls and emails related to the Travel Industry Compensation Fund applications and e-Levy system;
2. Provide administrative support including photocopying, filing and delivering documents; and
3. Perform any other duties as assigned.

Requirements:

1. Holder of a Higher Diploma/Associate Degree with no less than 4 years of work experience, or holder of a Diploma with no less than 6 years of work experience;
2. Experience in Customer Services is preferable;
3. Able to work at least 3 days per week;
4. Good command of written & spoken Chinese and English and proficiency in Putonghua is an advantage;
5. Responsible and able to work independently with good interpersonal and communication skills; 
6. Experience in travel industry is an advance; and 
7. Candidate with education level and work experience higher than required will be considered as Officer.

To Apply:

An application with a full curriculum vitae, quoting the job reference should be sent to Travel Industry Authority by pressing "Apply Now" button. The closing date for application is 18 June 2024. Applicants not invited for interview within 8 weeks from the closing date may consider their applications unsuccessful.

Personal data provided by job applicants will only be used for job application processing. All personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.

This employment with the Travel Industry Authority shall be with a fixed term of 6-month contractual period. The offer of further employment beyond the Term will be solely at the discretion of the Travel Industry Authority.

TIA is an Equal Opportunities Employer.