Our client "Sino Max Management Limited" is seeking a Customer Service Officer to join their team in Hong Kong!

What you’ll be doing?

• To take ownership of and resolve customer enquiries and communications including those requiring referral to other services, agencies, stakeholders and organisations by providing assistance, advice and information. 
• To identify customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution. 
• To respond to telephone, electronic or face-to-face service requests, enquiries and customer communications, utilising Information and Communications Technology (ICT) to improve service delivery and efficiency. 
• To operate the Council’s cash handling and payment facilities including the acceptance, allocation and reconciliation of payments made. 
• To provide General Customer Support 

Who are they looking for?

• Customer centric mind-set with commitment to deliver quality service
• Proficient in Microsoft Office Suite (Word, Outlook, PowerPoint) 
• Self-motivated and adaptable to a service environment 
• Good interpersonal and communication skills
• Eager to learn with positive attitude 
• Strong sense of ownership 
• Good command in written and spoken English and Cantonese, Mandarin an advantage 

Why you should consider this opportunity:

Our client offers an attractive remuneration package with fringe benefits to the right candidates, such as

• 5 days work week (Mon to Fri, 09:00 to 18:00)
• Performance bonus
• Bank holidays

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us! 
 
 

All information received will be kept in strict confidence and will be treated only for employment-related purposes. 

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