Our client "Lufthansa Technik Component Services Asia Pacific Limited" is seeking a Customer Services Manager to join their company! 

What you’ll be doing? 

• The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management.
• Advising customers in finding the right solution. Manage the customer relationship and ensure its ongoing development
• Responsibility for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs
• Identifying and managing revenue opportunities and realize cross- and up-selling potential within area of responsibility
• Processing and management of customer complaints; ensure feedback within LHT’s Quality Management System
• Preparing performance dialog with the customer and internal interfaces within LHT and lead it on the basis of the available reports and KPIs
• Assuming key user functionality for projects, processes and interfaces; Assist and instruct employees
• Coordinating with internal stakeholders (Workshop, Quality, material management, supply chain etc.) to ensure timely delivery of services as stipulated in the contract.
• Working in and with various IT systems, such as SAP, E-bat, MAX-LRU, SAP.
• Independently manage all customer communication, meetings or conference calls, involving various LHT departments
• All other duties as assigned or required

Who are they looking for? 

• University Degree, preferably in Engineering, Business or equivalent
• At least 3-5 years experience in Customer Service with component/aviation background is first priority
• Relevant professional experience in a customer relations/client servicing role, preferably in technical customer service/sales or material management in the field of aviation maintenance, repair and overhaul (MRO) or similar technical services
• Excellent spoken and written English
• Knowledge of German is advantageous
• High degree of intercultural competency and strong understanding of Asian cultures
• Excellent customer service skills with customer-oriented attitude, and a strong ability to build close relationships with customers
• Like working with people, solving problems, and developing yourself by being challenged in your day-to-day work
• Ability and self-driven motivation to adapt and solve complex challenges and new ways of business
• Possess a strong character with the distinction to develop and drive business and customer relationships forwards
• Ability to represent Lufthansa Technik in a consistent and professional way
• Able to travel to Germany and extensively within Asia

Why you should consider this opportunity: 

 
Our client offers an Attractive remuneration package with fringe benefits to the right candidate, such as 

• Double Pay
• Performance Bonus
• 17 Days Annual Leave
• Medical Insurance
• Dental Insurance
• Accident Insurance
• Bank Holidays
• Hybrid working arrangement (2 days a week)

Working Hour: 

• Monday - Friday (9.00am - 6.00pm)
   

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