We are looking for a dedicated, passionate and talented Customer Service Executive (Matchmaker) that shares the basic qualities of honesty, enthusiasm, creativity and respect for customers and co-workers. And to be part of our dynamic team, you must be adaptable, self-motivated and willing to work hard.

Want to make a difference? Passionate about helping singles find love? We want to talk to you!

Drop us an email with your latest CV and tell us why you want to be a cupid!

Responsibilities:

• Passionate about helping people find love
• Provide sound dating advice when asked by clients over the phone
• Improve date coordination process and schedule dates for clients
• Respond to customers’ enquiries promptly and provide support when needed
• Listen to customer feedback and perform service recovery when necessary
• Able to communicate professionally and confidently with high profile clients
• Provide ad-hoc operational and events support
• Constantly finding new ideas to improve customer's satisfaction

Requirements:

• Excellent communication skill and being able to think fast on your feet is a MUST
• Candidates should possess at least a Diploma or Degree in any field. Business, Marketing, Mass Communication, Psychology or equivalent major is a plus
• Entry level candidate who possess excellent communication skills are encouraged to apply
• Experience in sales, customer service, customer support, account management is a huge plus
• Excellent verbal communication skill with effective listening
• Excellent command of English
• You are diligent and willing to go the extra miles for your clients
• You have high attention to details
• You are flexible and able to adapt to different working style with different types of clients
• You can strive and perform under pressure
• You possess good work ethics and integrity

Benefits:

• Working hours: 5 days work
• 14 days annual leaves
• Remuneration: Basic Monthly Wage + Commission
• Learn and grow with the team - product and communication training will be provided
• Energetic and startup-like working environment, led by experienced leaders and serial entrepreneurs
• A healthy organisational culture which encourages work-life balance, with comprehensive leave package + flexible work hours (limited)