KEY AREAS OF ACCOUNTABILITY:

• Conduct outbound calls to donors including welcome call, fail payment reminder, upgrade and reactivation campaign
• Respond and maintain hotline and emails inquiries from donors
• Maintain and retain donor relationship through emails and phone calls
• Handle all types of donation processing including cash, cheque and credit card transactions
• Assist in administrative or reporting support when required
• Assist in our regular donor engagement events
• Provide any ad hoc support as requested by line manager

QUALIFICATIONS

• Secondary education – HKCEE/DSE or above

EXPERIENCE AND SKILLS

• At least 2 years working experience in customer service or telemarketing, candidate with less experience may be considered as Donor Service Assistant
• Fluent in both spoken and written English and Chinese. Mandarin is an advantage. 
• Proficiency in English & Chinese word processing
• Good knowledge of computer application such as MS Office
• Customer service oriented with good telephone manner
• Good team player, dedicated, with empathy, and passionate to work in NGO
• Strong interested to work for good cause serving the children in the community 

APPOINTMENT TERMS

This post is on a full time basis. 

Don’t miss the opportunity to have career success and fulfilment while you deliver change for children to attain the right to survival, protection, development and participation.

We need to keep children safe so our selection process, which includes background checks, reflects our commitment to the protection of children from abuse. Candidates at the final stage of recruitment process may be requested to undergo Sexual Conviction Record Check by the Hong Kong Police. If you refuse to undergo the check, we have the right not to consider your application.

Interested parties please send full resume, including your current & expect salary and date of availability to APPLY NOW. Personal data collected will be used for recruitment purpose only.