This is a CS role to support the incoming call centre for our MPF Operations (TPA Operations) team.

Responsibilities:

• To handle incoming and outgoing calls from and to members, employers and others in timely, courteous, efficient, effective and professional manner.
• To achieve expected standards of service and also meet standards in terms of quality, cost effectiveness and compliance with legislative requirements when completing assigned work/tasks.
• To collect client’s feedback for service improvement.

Requirement:

• Degree holder in business or any related disciplines
• At least 2 years working experience in financial institutions, preferably in call centre/ customer service
• Knowledge in customer service functions
• Knowledge of MPF and ORSO legislation
• Fluency in spoken English, Cantonese and Mandarin
• Proficiency in using computer applications, including Word, Excel

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

This position will be hired under BestServe Financial Limited to support the Weath & Pensions division at Sun Life, this an entity that is solely owned by Sun Life Hong Kong Limited.