Job Description 

• Respond to user enquiries and issues related to the Hospital Information System and related sub-systems. 
• Monitor system performance and alerts to ensure optimal operation. 
• Perform IT support tasks, including application installation and workstation checking. 
• Perform system maintenance: Regular hot-fix, new releases, data patching, application upgrades. 
• Work closely with client’s IT teams and external vendors to manage business expectations in-line with overall capability and priorities, ensuring positive outcome 
• Establish and enhance best practices for support/helpdesk services to customers. 
• Ad hoc duties as assigned 

Requirements 

• Bachelor’s degree in information technology, Computer Information Systems, Management Information Systems, or related disciplines 
• Min. 5 years of experience in providing technical support for systems or similar technology. 
• Familiarity with troubleshooting techniques and tools for identifying and resolving the issues. 
• Experience in managing client relationships in IT services, vendor management & people management 
• Strong technical background and innovative with strong curious mindsets 
• Excellent end-user communication skills, effective problem-solving and analytical skills. 
• Strong end-user verbal and written communication skills. 
• Ability to work independently and prioritize tasks in a fast-paced environment 
• Fluency in English, Cantonese and Putonghua