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IT Helpdesk Engineer (immediately available is an advantage)

CL Technical Services Ltd.

  • Company Industries:Others

Job Information

  • Post Date:2024-06-09
  • Location:Kowloon Bay
  • Salary:$20,000 – $25,000 per month
  • Employment Type:Full time
  • Others:Stable working environment
    5 days work, shift duty is required
    Multiple vacancies
  • Job Function:Help  Desk  IT  Support  

Job Description

Job Description

  • Answer and respond to calls, emails, service portal, and online chat
  • Research required information using available resources
  • Identify and escalate priority issues
  • Route calls to appropriate parties according to available guideline
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Prepare reports

 

Requirements

  • 2 years IT support experience
  • DSE / HKCEE, high school diploma or equivalent
  • Knowledge of call center telephony and technology
  • Good command in Cantonese and English, Putonghua is an advantage
  • Experience working for IT helpdesk / IT Call Center is an advantage
  • 5-day work a week
  • Shift duties may be required with compensation leave / shift allowance
  • Welcome fresh graduates 

 

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to [email protected]

Company Info

CL Technical Services Ltd.

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