Job mission

As an Ambassador of the Maison, he/she ensures the efficiency of the daily operations of a section within the boutique and animates sales staff. In addition, he/she achieves sales targets and ensures an exceptional client experience before, during and after a sale.

Main accountabilities

1. Team Management & People Development

• Under the supervision of the Boutique Manager, designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her part of the sales staff. Drives performance and compensation management, ensures people development (career committees, mid-year discussions, training & development plans), motivates and reinforces engagement
• Ensures the day-to-day management, training, coaching and animation of a part of the sales staff

2. Boutique Operations

• Ensures the implementation and respect of all group, Maison and boutique policies, procedures and guidelines
• Ensure the implementation and respect of Visual Merchandising guidelines
• Ensures that the section of the boutique and its counters are in a perfect condition
• Is responsible for the availability, knowledge and use of client and sales tools
• Assists the Deputy Boutique Manager(s) with boutique reports if requested 
• Participates to inventories

3. Boutique Performance Management

• Assists the Boutique Management with the definition, implementation and monitoring of action plans to achieve Maison, boutique and category sales targets

4. Sales Achievements & Client Portfolio Development

• Ensures a unique and exceptional client experience before, during and after a sale
• Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
• Adapts according to the clients’ needs and motivations
• Deals with ease during negotiations and with objections
• Meets individual and boutique targets, both quantitative and qualitative
• Cultivates a strong client relationship to develop client loyalty and his/her client portfolio
• Participates to client events and acts as an Ambassador of the Maison

Key skills

• Strong interpersonal skills
• Business acumen
• Sales skills & product knowledge