Job Responsibilities:

• Handle enquiries and complaints with appropriate recovery procedures through various channels in a timely manner
• Communicate and coordinate with related departments to ensure customer satisfaction
• Support the Customer Service Lead in discharging duties to enhance customer experience
• Able to spot potential issues and alert the management efficiently and effectively
• Responsible for any ad hoc assignment if required

Job Requirements:

• Higher Diploma or above in related discipline 
• Possess a minimum of 2 years’ relevant experience
• A self-starter and a team player who possesses good interpersonal skills and a positive mindset
• Proficiency in using MS Office such as Excel, Powerpoint & Word
• Good command of both spoken and written English & Chinese
• Proficient in Mandarin a plus

Applicants have not been invited for an interview within 6 weeks may consider their applications as unsuccessful.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. We will retain the applications of candidates not selected for a period of no more than 12 months.