Responsibilities 

• Assist Centre Operations Services Manager to implement business strategies in driving corporate and personal deposit & business growth of the business centre
• Assist Centre Operations Services Manager in handling customer’s complaints
• Provide excellent service in handling customer issues and enquiries in a timely, problem-free and responsive manner
• Review, process and approve all corporate and personal account opening on a timely basis
• Perform the Customer Due Diligence during the account opening process and ensure compliance on the on-going requirements of “Know Your Customer”
• Comply with all applicable policies, rules, guidelines and regulations prescribed by regulators as well as by the Bank, and ensure all branch staff strictly comply with the same
• Provide coaching to new joined Business Development Team from operation perspective

Requirements 

• Level 2/Attained/Grade E or above of 5 subjects in HKCEE/HKDSE including Chinese, English and Mathematics;
• Pass the Insurance Intermediaries Qualifying Exam (Paper 1, 2, 3 or equivalent)
• Minimum of 3 years’ experience in banking sector which at least 2 years working experience as teller / clerk at branch;
• Sound knowledge in branch operations, products and services;
• Relevant HKIB qualification is an advantage
• HKIB Certified Bankers preferred
• Good understanding of relevant branch policies, procedures, practices, rules and compliance requirements;
• Good command of both spoken and written English and Chinese

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.