about the company.

Randstad is currently working with a well-established business who are currently looking for an Assistant Manager with experience primarily in customer service and some exposure to project management in the IT industry.

about the job.

• Participate in customer service and ensure efficient and effective delivery of exceptional customer experiences
• Handle escalated customer inquiries and complaints, resolving issues promptly and professionally
• Monitor customer service metrics and implement improvement plans as necessary
• Collaborate with other departments to streamline processes and optimize customer service workflows.
• Assist in planning and executing various projects for in-house IT products and ensuring timely completion
• Involve in UAT and user training activities

skills & experiences required.

• Bachelor's Degree or above in Computer Science, Business administration, or related discipline is preferable
• Minimum 5 years of relevant experience in customer service or IT helpdesk etc.
• Solid experience in supporting IT products including software and hardware
• With any prior project experience in implementing IT products
• Excellent communication skills and manner; as well as troubleshooting skills
• Proficient in spoken and written both Cantonese and English; Mandarin speaking is a plus

If you're interested in this exciting opportunity please don't delay and click APPLY NOW; for more information, you can reach out to Kelvin Chu at [email protected]