Company Overview

iAdvantage Limited (互聯優勢有限公司) (“iAdvantage") is the wholly-owned subsidiary of SUNeVision Holdings Ltd (SEHK:1686).

iAdvantage is an eminent IT Infrastructure Provider (IIP) in Asia. We are one of the largest and leading data center service providers in Hong Kong. Established in 1999, we are dedicated to offering quality total data center solutions with associated internet access and managed services to multinational corporations and local corporate customers.

RESPONSIBILITIES: -

• Take ownership of customers issues and follow problems through to resolution
• Manage service quality to ensure customer satisfaction
• Keep accurate records and document customer service actions and discussions
• Exercise proactive service management to meet and exceed committed service levels, consistently and effectively
• Analyse statistics and compile accurate customer facing monthly reports
• Review and track customer incidents and support existing customers’ business requirements
• Contract and Order Management
• Support other business projects and ad-hoc duties as assigned, if necessary, from time to time

REQUIREMENTS: -

• Bachelor’s degree in business administration or related disciplines
• Relevant customer service or technical support experience in Information Technology or Telecommunications industry or from Data Centres
• Passion to make a difference, result-oriented with good business acumen, analytical skills
• Proven ability to get things done through cross-functional units and establishing cross-functional relationships
• Good Interpersonal Skill, Negotiation, Analysis and Project Management Skill
• Positive, confident, presentable and with an ability to listen and articulate
• Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals
• Advanced troubleshooting, multi-tasking skills and ability to work under pressure
• Independent, attention to details and self-motivated
• Candidate with less experience will be considered as Sales Operations Specialist

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present & expected salary, available date by clicking "Apply Now". For further information, please visit our company website: http://www.iadvantage.net/

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful. All personal data collected will be destroyed within 12 months.