Capture HK is a Hong Kong-based company providing high-quality media digitisation services. Our mission is to help families preserve and share precious memories by converting analogue media (videotape, photos and others) into high quality digital formats that will last forever. Using patented innovative technology, the company offers personalised consultations at our Capture Experience Centre and is the only service that directly saves digitised memories to Google Photos or Apple devices. Capture's dedication to preserving memories safely, and securely, has made us a leader in the Hong Kong market.

Take this opportunity to grow and learn with us!

Job Duties

• Customer Service main function, based in the Capture Experience Centre (CEC) for administration supporting Pick Up (media out) and Drop Off (PUDO) (media in) of customer media (albums, tapes, etc.)
• Perform administration duties and support Point of Sale (POS) operation at the Capture Experience Centre/Capture Offices (Octopus, Credit Card payment etc.)
• Handling customer enquires via phone, email, WhatsApp and social media 
• Ad hoc collaboration with Product/Marketing/senior team on marketing and promotion, gifting, customer experience, upselling of sales order, product etc.
• Willing to undergo background checks for privacy and security purposes

Skills and Competencies

• Customer service experience in the retail industry
• Demonstrate capabilities of good customer service manner, delivering a consistently high level of service implementation, improvement, and feedback
• Independent minded, self-starter and motivated to learn, and grow into a more senior position
• Computer Skills – Familiar with PC/Mac and MS365/Google Workspace; experience in eCommerce, ERP, CRM, POS tools are an advantage
• Good levels of both written Chinese & spoken Cantonese are required, (Putonghua considered advantageous), with good communication skills in English for the office

Benefits

• 5-day work week; one day being inclusive of Saturday (on-site in Central office), and four (4) days during the normal working week of Monday to Friday (some flexibility of arrangement)
• Medical insurance
• Performance bonus potential (CNY 13th month)