Job Description

SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, OMO solutions, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.

What You'll Do : 

• Manage customer success and happiness of our 22,000+ merchants by providing top-notch support and service to all of our merchants in the region
• Answer incoming questions via live chat, email and phone calls, handle customer enquiries
• Handle general enquiries for transactions processing
• Provide effective feedback to the product team to prioritise development tasks and suggest new product features
• Be a strong advocate for our brand and product, interact and build a community of loyal customers
• Perform other administrative duties pertaining to all marketing and sales activities
• Prepare and present a workshop event for our merchants
• Meet Retention target
• May require for shift duty

What We Are Looking For : 

• Bachelor degree or equivalent, at least 1 year’s customer service experience, preferred in e-commerce but not necessary
• Experience in any customer facing role is preferred
• Experience in working in Payment Gateway Providers is preferred
• Good command of spoken and written in English, Putonghua and Cantonese
• Proficiency in typing both English and Chinese
• POS experience is a plus
• Customer-focused attitude
• Excellent customer service skills, effective interpersonal, presentation and communication skills
• Detail-minded, high organisational and able to manage multi-tasks skills
• Work under pressure and good time management skills
• Self-starter and good team player
• Positive attitude, patient with people and willing to learn
• Curious and interested in technology and new products
• Immediate available is preferred

To stand out from the crowd, we highly encourage you to sign up for a free 14-day trial of SHOPLINE to set up your store and test out the platform. Through this practice, you can upload your logo and products, pick any theme and layout that fit your “products’” image and branding etc. Feel free to include your store URL in your resume as a valuable showcase