Sticking to TOD’s group and Roger Vivier’s brand value, taking full responsibility in brand retail management in the Hong Kong Market, including retail operations management, CRM, people management, cross-functional collaboration etc.

RESPONSIBILITIES:

Retail Management & Operations

• Take consideration of brand value, analyze the marketing situation, industry dynamics as well as setting the retail strategy of the brand; 
• Allocation of sales target, review the business reports and follow-up sales progress;
• Supervise Store Manager / Store-in-charge to develop store activity plans and management tools according to the retail strategy and market situation;
• Set sales KPIs and motivate staff to achieve and exceed the yearly objectives & sales targets;
• Maintain good relationship with landlord, suggest expansion initiatives to team in charge of business development;
• Standardize, implement and optimize the retail operations and reporting in full compliance of laws and regulations as well as internal rules; 
• Control the retail operations cost;

CRM

• Define and implement retail CRM strategy & targets, standardize related procedures and report in coordination with CRM department;
• Ensure a high level of customer service at Roger Vivier stores; 
• Develop tools and activities to ensure achievement of CRM goals and share feedback;

People Management and Development

• Responsible for retail people management, including talent acquisition, training, talent development, performance appraisal and etc.;
• Analyze the improvement area of the team and define training needs;
• Actively providing coach and guidance to the teams;

Cross Functional Collaboration

• Collaborate with HR Department in talent acquisition, training and development, performance management and etc.; 
• Provide initiatives, feedback and support related to marketing activities to PR Department;
• Provide buying and allocation suggestions as well as product feedback to Merchandising Department ;
• Coordinate with Merchandising department to ensure the stock level and proactively communicate with merchandising/VM;
• Collaborate with Finance Department in budget and expense planning.

REQUIREMENTS:

• Tertiary education or above;
• A minimum of 9 years' retail experience with at least 3 years at senior management level, preferably in luxury industry;
• Strong business acumen, logical mind-set with outstanding communication skills;
• Excellent organizing and leadership skills;
• Excellent command of written and spoken English & Chinese;
• Proficient in MS Office and SAP retail preferred;
• Willing to travel frequently.

REMUNERATION PACKAGE

We offer an attractive remuneration package with fringe benefits to the right candidate, such as 

•        Double Pay
•        Staff Discount
•        7 days full paid Marriage Leave
•        10 days full paid Paternity Leave
•        5 days full paid Bereavement Leave
•        15 days Annual Leave up
•        Public Holiday
•        Medical Insurance
•        Dental Insurance
•        External Training Subsidy
•        Excellent Career Path & Development Plan

We offer attractive remuneration package, on-the-job training, and career advancement opportunity to the right candidate. Interested parties please send your full resume to us via “APPLY NOW” button.

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