Responsibilities:

• Handle and resolve daily enquirers and requests from customers via phone. and email regarding General Insurance.
• Handle enquirers including complaints, and provide one stop service to satisfy customer needs.
• Liaise with internal departments to resolve customer problems
• Provide support to management and recommend productivity/service improvement
• Handle any ad-hoc projects.

Requirements:

• Higher Diploma or above or other recognized insurance qualification.
• 3-5 years related experience in customer service field.
• Good service attitude with good customer service skill.
• Good interpersonal & communication skills.
• Proficient in spoken & written English & Chinese, including Putonghua.
• Self-motivated, independent, able to work under pressure.
• Familiar with MS Office applications.