Job Description

• Maintain daily operations of the System by conducting retailers registration and administration and working with the retailers to meet the requirements on product content, inventory, services and promotions.
• Work with the retailers on product / catalogue / content /promotion management and conduct quality checks on product information including texts / images / banners for a consistent look and feel as well as effective listing of the System.
• Work closely with the Authority’s appointed contractor for ongoing user interface design and the Authority before the products/ promotions go live.
• Perform setup, configuration and necessary testing on the System to support promotions, campaigns, exceptional cases or new initiatives as instructed by the Authority.
• Coordinate with retailers, collection points’ operators and logistics partners / service providers on logistics and fulfilment by monitoring the whole process of products from stocked, reserved, ordered, under preparation, ready for collection or delivery, collected or delivered.
• Conduct price check and monitor inventory level; liaise with the retailers when necessary.
• Manage orders, returns & exchanges / refunds with the consideration of coupons or reward points according to the policies and processes provided by the Authority and work with logistics partners / retailers to enable pick up for exchanges and refunds.
• Update collection / delivery status to the System.
• Prepare reports and perform administrative and operational tasks related to the System from time to time as requested by the Authority.
• Other task assigned by project manager.

Requirement:
(i)diploma / high diploma level or above
(ii)good communication skills to liaise with retailers
(iii)proficiency in spoken and written Chinese, basic English.