The Division

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Clubwide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.

You will 

• Supporting VOC teams in managing and analyzing customer feedback data
• Consolidate, clean, and translate customer verbatim collected from various channels
• Develop and apply robust coding frameworks to categorize qualitative customer feedback
• Assist in the setup and configuration of VOC data collection processes across different physical and digital channels

You should have

• Secondary graduated
• 1-2 years of experience in an administrative role is a plus
• Excellent communication and interpersonal skills
• Proficient in MS Office (Outlook, Word & Excel) 

 Pay-rate

• HK$80 per hour

Working Schedule

• Monday – Friday 09:00-18:00 (Ideally Mon & Thu)
• Average 2 days per week* 

*Actual working hours would depend on operational needs.