How to build a growth model with an integrated digital ecosystem consists of business verticals ranging from e-Commerce, insurance, digital health, travel to FinTech services including digital wallets, BNPL and digital lending? Looking to be a game-changer? Keep reading!

HKT’s Digital Ventures bring to life innovations that take fintech, loyalty rewards and e-commerce to the next level. Leveraged by high profiling loyalty program and big data of high future visibility, we run a very successful and promising digital ecosystem in Hong Kong.

Your role

• Handle customer telephone enquiries and provide resolution in daily operations
• Support HKT financial services related follow up activities 
• Follow the pre-set procedures and workflows properly, complete the job in a professional manner
• Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties
• Discharge duty in a positive attitude so that company image can be safeguarded at all times
• Carry out any ad hoc duties whenever appropriate to meet business needs 

To succeed in this role

• HKCEE/ HKDSE or above
• Good command of both written and spoken English and Chinese
• Strong with customer services skills, telephone manner and communication skills
• Knowledge in computer applications e.g. Internet, Microsoft Office
• Customer-oriented, Pro-active, willing to learn, able to work independently
• Shift duty is required
• Candidates with more experience will be considered as Senior Customer Officer