To lead and supervise a team of Customer Service Executives to deliver quality services to customers.

 Your role:

• Provide daily direction and communication to ensure a team of more than 10 staffs to deliver superior services to customers via various channels
• Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members
• Provide performance feedback and coaching on a regular basis to each team member
• Prepare daily/weekly/monthly operation reports
• Prepare roster schedule to meet operations needs
• Shift duty is required Monday to Sunday and Public Holidays

To succeed in this role:

• Higher diploma or above
• 4 years’ relevant working experience in contact center / helpdesk industry with minimum 1 year in supervisory/team leader role
• Strong leadership skills with ability to drive performance
• Good command of both spoken and written English, Cantonese and Mandarin
• Ability to meet or exceed business goals and objectives, while fostering team work
• Positive thinker with good management skill and exceptional customer service attitude, and an ability to listen, analyze and find solutions
• Knowledge of MS word , Excel and PowerPoint will be an advantage

Candidate with more experience will be considered for the position of Senior Customer Service Executive.

We offer to full-time staff:

• 14 days' paid annual leave
• Extra paid leave (e.g. Birthday Leave)
• Join-in bonus (if applicable)
• Staff referral bonus (if applicable)
• Structured training programme
• Comprehensive medical coverage, including clinical and hospitalization
• PCCW group staff discount

Work Location: Meifoo

Related Industry: Public Utility