About the team

A career at Swire Properties is more than just work, it’s a calling.

We’re searching for exceptional individuals who want to live and breathe “Creative Transformation” – our distinct mindset and long-term approach that inspires everything we do and how we do it. It inspires us to constantly explore new perspectives and seek out original thinking that goes beyond the conventional. Our mission, ultimately, is to constantly add value to communities and create truly amazing and sustainable places where people can thrive.

While we expect our People to deliver game-changing work, what matters most is that our colleagues grow and reach their full potential no matter what stage of their career they’re at. This means empowering them so they can always do what they love and what they’re best at.

Join us today and work on career-defining projects that are changing the industry in Hong Kong, the Chinese Mainland, Miami and Southeast Asia.

We are seeking a talented and driven individual to join our dynamic team as an Assistant Ice Rink Manager. Reporting directly to the experienced Ice Rink Manager and Portfolio Manager, you will play a key role in overseeing the daily operations of the prestigious Cityplaza Ice Palace. Your responsibilities will include organizing captivating promotional activities, managing the retail offerings, providing insightful reports to the leadership team, and developing comprehensive training programmes for our dedicated employees.

Responsibilities:

• Implementing operational policies & procedures, preparation works & staff arrangement for various activities at rink ice shows, competition, and rink rental
• Managing skating school related operations and activities, such as coach and frontline staff supervision, system enhancement, handling ISI recreational sport, ice hockey, curling & arranging VOI core programme
• Preparing routine reports such as income report, customer feedback, market research & provide recommendations
• Organising skate shop promotional activities, conducting internal auditing activities for income and inventory management control
• Handling customer enquiries and complaints, and ensure the safety, cleanliness and quality of ice rink
• Handling staff recruitment & supervision, conducting performance review and implementation of in-house training programmes, as well as preparing duty roster, job allocation and staff payroll

Requirements: 

• Diploma holder preferably in Business Administration or Sports Education or Hospitality Management
• Minimum 5 years’ experience of retail or hospitality management. Experience in supervision role is an asset.
• Customer service oriented
• Good project management, interpersonal, time management, presentation and leadership skills, with a strategic mindset
• Develops and delivers communications that convey a clear understanding of the unique needs of different audience
• Builds strong customer relationships and delivers customer-centric solutions
• Achieves results, even under tough circumstances
• Fluent spoken and written English, Cantonese and Putonghua
• Good computer skills on MS Word, Excel
• Willing to work on shift (5 days work week; 9:30am – 6:00pm or 2:00pm – 10:30pm)

Why choose us:

• We’ve won the Randstad Hong Kong Most Attractive Employer Award in 2022, and have been in the Top 10 since 2017
• HRoot Best Employer Award 2023 (Chinese Mainland)

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

Application Deadline: 26 July 2024