Responsibilities may include the following and other duties may be assigned.

• Plans, develops, and coordinates in-house training programs for field support personnel and customers.
• Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
• Ensures training program(s) meets company and customer objectives.
• Maintains communication with customers to ensure effectiveness of training through qualitative and quantitative outcome.
• Engage internal and external trainers with technical expertise.
• Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
• Manage the framework and content of Learning Manager System

Skill Requirements:

• Minimum of 4 years of relevant experience
• In-depth knowledge of designing, creating, implementing and evaluating training programs
• Effective communication and presentation skills
• Project management for managing training projects, timelines, resources and budgets
• Ability to utilize business and training-related software and digital tools such as MS Office, Teams, slido, canva etc.
• Learning agility: commitment to continuous learning and staying updated on industry/profession trends.

Education & Language Requirements:

• Bachelor's or above
• Fluent in Cantonese, Mandarin & English

Training & Certification:

• Attended training of 7 Habits and DISC is essential

Nice to have:

• Certifications of 7 Habits and DISC